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Why Exceptional Customer Service in Healthcare Matters More Than Ever
In today’s healthcare landscape, exceptional clinical care is expected—but it’s not enough on its own. Every practice delivers the basics: performing procedures, checking vital signs, managing medications, and documenting visits. What truly sets a practice apart is what happens beyond the standard protocol—how we treat people, not just patients. Customer service in healthcare is not…
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Emergency room overcrowding and prolonged wait times
Prolonged emergency room wait times and overcrowding in emergency departments (ED) is a widespread issue worldwide, to the point where some countries have declared it a national crisis. ED overcrowding occurs when an emergency room can no longer function appropriately due to the number of patients outweighing the space, resources, and staff available to provide…
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